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The Customer is not always right…
There is an old saying and it goes like this, “The customer is always right!”
We say wrong! The customer is not always right.
Usually customers come at you rude and demanding because of past experiences with other Biz owners or personal issues they are having.
If you stay calm, cool, collective, and show empathy generally this can be hashed out pretty easily.
Tune into this episode as we discuss more in depth why the customer is not always right and how you can avoid some bad apples as clients in your biz.
In this episode
- People don’t realize how hard it is to run a biz (different layers, the prepping, customer service, content, coaching)
- Your customers want HUV and you have to master this
- Why being the leader and professional always wins
- Let your voice be heard and come to a resolution but stand your ground
"We used to think this until we got around mentors and saw how some clients really were.”"
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